1. Payment Policies
  2. Cancellation Policy
  3. Travel Insurance
  4. Check-In, Registration and Check-Out Times
  5. Key Policy
  6. Pets
  7. Smoking Policy
  8. Changes by Simply Steamboat
  9. Property Facilities and Amenities
  10. Special Offers
  11. Miscellaneous Policies
  12. Disclaimer

1. Payment Policies>

1.1 Initial deposits are payable at the time of booking by one of our accepted major credit or debit cards. (Visa, Mastercard, American Express and Discover)

1.2 The initial deposit payable is equivalent to 2 nights rent except for reservations during peak periods (Christmas, New Year, Presidents week and Spring Break). Reservations made for peak periods require a deposit equivalent to 50% of the rental fee.

1.3 Final payments are due 60 days prior to arrival. Payments can be made by credit or debit card or check. Balance payments will be taken from the credit or debit card on file if alternative payment has not been made by the due date.

1.4 All rates are subject to a 16.9% charge. This covers applicable Routt County Sales, Resort, Lodging Taxes and administrative fees. Taxes and Fees are subject to change without notice.
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2. Cancellation Policy

2.1 All cancellations must be made in writing and if made 61 days or more prior to arrival will be subject to a cancellation fee equivalent to half the deposit paid.

2.2 Written cancellations made 60 days or less prior to arrival will be subject to full payment and no refunds will be issued.

2.3 Simply Steamboat reserves the right to cancel or amend any reservation without notification should the deposit or payment dates not be met.

2.4 Simply Steamboat reserves the right to cancel any reservation or terminate occupation of a unit with immediate effect and without refund should guests treat the unit, property, complex, facilities or member of staff in an inappropriate manner. In such circumstances, should guests cause damage to a unit, property complex or facilities or cause Simply Steamboat to incur expenses as a direct result of the inappropriate actions of a guest, the guest will be liable for all associated costs and the incident may be reported to the Police or other appropriate authority.

2.5 Paid travel insurance premiums are not refundable at any time.

2.6 Vacation rental insurance-CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.
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3. Travel Insurance

3.1 It is not compulsory to take travel Insurance through Simply Steamboat or its affiliated partners but it is highly recommended and is available for purchase at the time of booking.
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4. Check-In, Registration and Check-Out Times

4.1 Guests should check-in at the location stated on their booking confirmation. Often this will be on-site.

4.2 At registration, guests must produce a valid photographic identification in the form of a drivers licence, passport or armed forces ID.

4.3 Check-in time is 4pm on the day of arrival. Simply Steamboat endeavours to have every unit available for occupation by this time but in exceptional circumstances there may be a delay. Full or partial refunds will not be issued in such circumstances.

4.4 Check-out time is 10am on the date of departure. Due to the requirement to service the property in preparation for the next guest arrival, late check-outs are subject to an additional fee, however, they are not available during holidays or when another guest is checking into your unit on the same day. A request for a late checkout must be made by a phone call to our office at 970.870.3397.

Check outs between 10:00am-Noon – $50.00 fee, given the availability of the condo.

Check outs between Noon-4pm – $100.00 fee, given the availability of the condo.

Check-outs later than 4:00pm will be charged the existing rate for the full night, given the availability of the condo.
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5. Key Policy

5.1 The number of keys issued to guests varies according to the size of the unit. Lost or unreturned keys are subject to a fee of $30 per key which will be deducted from the credit or debit card on file.
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6. Pets

6.1 No pets are permitted in any Simply Steamboat Unit. Violation of this rule will result in a minimum $250 penalty to cover additional cleaning costs.
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7. Smoking Policy

7.1 Smoking is not permitted in any Simply Steamboat Unit. Violation of this rule will result in a minimum $500 penalty to cover additional cleaning costs.
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8. Changes by Simply Steamboat

8.1 Simply Steamboat reserves the right to make Unit and/or other changes to a Guest reservation which become necessary due to unforeseen circumstances. Simply Steamboat will do everything possible to ensure the impact of any changes is as minimal as possible.
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9. Property Facilities and Amenities

9.1 There will be times when some of the properties’ advertised facilities and amenities will be closed for cleaning, maintenance or due to technical difficulties. Simply Steamboat will endeavour to rectify any problems that occur in an efficient and timely fashion but no refunds will be issued in these circumstances.

9.2 Some properties’ amenities or facilities such as shuttle buses, tennis courts, or fitness centres may operate on a seasonal basis. This will usually be indicated on the property information page but due to the fact that individual Home Owners Associations control the operations of an individual property’s facilities, their availability can change without notice.

9.3 Each property has a stated maximum occupancy level and under no circumstances may this be exceeded.

9.4 All properties are supplied with linens, robes and towels appropriate for the number of occupants.

9.5 All properties are supplied with bath amenities and kitchen cleaning products.

9.6 All properties are privately and individually owned and come fully equipped. However the exact contents may vary from unit to unit and guests should consult their property description at the time of booking for a full list of equipment supplied.

9.7 Daily housekeeping is available as an additional extra at the time of booking.
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10. Special Offers

10.1 Simply Steamboat special offers are subject to change at any time. Special offers cannot be used in conjunction with any other promotions and are not available during peak holiday periods.

10.2 Peak holiday periods include but are not limited to Christmas week, New Year week, Presidents’ week and Spring Break.
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11. Miscellaneous Policies

11.1 Simply Steamboat makes no warranties nor assumes any responsibility in respect of the following:
(a) Cancellation or delay of any public or private transportation which impacts upon the guests arrival or departure time.
(b) Injury to any person or damage or loss of any property unless caused by a wilful act of Simply Steamboat or its employees.
(c) Any act of God, destruction, strike, weather conditions or policies of other organisations which could impact on a Guest Stay.11.2 Renter must be 21 or over to reserve and check-in.

11.3 Simply Steamboat requires guests to purchase a damage waiver insurance policy from CSA Travel Insurance to cover damage resulting
to the condo up to $1,500. Notwithstanding that Simply Steamboat does not collect a security deposit from guests to cover accidental
or deliberate damage which may occur to the property during the rental period, guests will be held liable for any damage or breakages
that occur during their stay, exceeding the amount of or not covered by the insurance policy, which would be considered above and
beyond any wear and tear which can reasonably be expected during their rental period.

11.4 A check out clean is included in the rental fee but should guests leave a property in an unacceptable condition
an additional minimum cleaning fee of $100 will be charged to their account.

11.5 Guests may ship their luggage/ski bags/packages to our office prior to their arrival. We offer personal delivery service of the luggage to our units at an additional cost of $5.00 per package. When the package is delivered to our office, we will then deliver said package the day after. Simply Steamboat is not liable for any lost or stolen items during shipment.

11.6 These terms and conditions are subject to change without notice.
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12. Disclaimer

The Renter agrees that Simply Steamboat Company LLC shall not be liable to Renter, Renter’s guests, invitees or any other person for any injury, loss or damage to any person or property on or about the rental premises. Renter shall hold Simply Steamboat Company LLC harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that Simply Steamboat Company LLC acting solely in the capacity of Agent for the property owner, assumes no liability thereunder.
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